Improved & enhanced self-check-in system with instant health document verification awaits travellers
As AirAsia returns to the skies with one of their most popular domestic leisure destinations - Langkawi, commencing from 16 September, Airasia wish to assure guests that their health and wellbeing is paramount, throughout the entire journey.
AirAsia has undertaken numerous contactless technological innovations and improvements that will allow you to travel with enhanced comfort and provide a hassle-free door-to-door experience. Guests can look forward to a convenient and seamless self-check-in feature that allows for easy uploading and instant verification of health and vaccination documents via the airasia Super App, before heading to the airport. Which means, no more queuing at the counters or crowding at the airport.
AirAsia has robust procedures in place to maintain the highest safety standards at all times, including by having only fully-vaccinated flight crew to operate their flights. Built-in safety features of the aircraft itself, where the cabin air circulation and filtration provides hospital-grade airflow, ensures flying continues to be the safest mode of transportation, as proven by various international studies.
Before you book your flight with AirAsia, please take note of the following requirements to ensure a smooth travel experience:
- Ensure that you (and your family) are eligible to travel. Please check on any travel restrictions or special requirements for travel to Langkawi and other destinations, including health documents. These requirements may change from time to time so Airasia advise that you check with the authorities for the latest updates.
- AirAsia has made self-check-in mandatory to minimise physical contact and crowding at the airport. You can easily do this via the airasia Super App or the airasia.com website as early as 14 days before your departure date. Simply scan or upload any required vaccination or health documents during the online check-in process for real-time verification.
- Please note:
- Counter check-in service will only be available for guests with reduced mobility, those travelling with an infant (under 24 months of age), and young guests travelling alone.
- A counter check-in fee will apply to guests not specified above.
- Arrive early at the airport. Guests are encouraged to arrive preferably 4 hours before departure to allow for enough time for all the necessary processes to take place. Support staff will be on stand-by to guide guests and assist with any queries.
- Wear a face mask before, during and after the flight. The regular 3-ply mask will do, or you may opt for double-masking for better protection. Masks with an open valve are not permitted onboard AirAsia flights.
Here are a few tips to help you plan for a pleasant, hassle-free journey with AirAsia.
- Make full use of the airasia Super App. If you haven’t, Airasia advise that you download and install it on your smartphone now. This is the only all-in-one app that you need for your journey - from flight to hotel bookings, checking in, health document verification, through to boarding with your e-Boarding Pass and inflight services. If you’re travelling in a group or with family, please make sure each guest has the airasia Super App installed on their smartphones. (Psst… this is where you can get the best travel deals and enjoy a multitude of other lifestyle services.)
- Use contactless kiosks at the airport to print baggage tags and self-drop your bags. If you have bags to check in, remember to pre-book your baggage online at the time of booking up to 4 hours before your flight, to enjoy the best savings. Once you have checked in online, simply scan the QR code on your e-Boarding Pass at the check-in kiosk to print the baggage tags and proceed to the self baggage drop counters to load your bags.
- Staggered boarding and disembarkation. This will ensure a smooth flow and minimise contact amongst guests and crew. Boarding will be done beginning with guests seated at the back of the aircraft (Zone 2), followed by Zone 3 (mid area) and finally Zone 1 (front/hot seats). Disembarkation will be done for every 3 rows at a time.
- Connect to AirAsia WiFi onboard. You can now browse the digital menu of Santan, Duty Free catalogue, travel magazines, and a vast collection of entertainment content for free using your own device. With their high-speed internet services, you can stay connected with family and friends during the flight and access even more services on the airasia Super App.
- Contactless payment option. All AirAsia service counters at airports in Malaysia accept digital payment using e-wallet, online banking and credit/debit card transactions.
Lastly, a few more points to note so that you know you can have that peace of mind throughout your journey.
- Only fully-vaccinated flight crew and support personnel are on duty. All AirAsia flights will be operated only by fully-vaccinated crew and this applies to ground operations and baggage handling staff as well.
- High-Efficiency Particulate Arrestor (HEPA) filters. The cabin air constantly flows from the aircraft ceiling to the floor before it is suctioned into the high-performance HEPA filter, similar to that commonly used in hospital operation theatres. All of their aircraft are equipped with powerful HEPA filters that remove 99.99% of dust particles and airborne contaminants including viruses and bacteria. The cabin air is completely refreshed every 3 minutes to ensure the highest possible quality of air throughout your flight.
- Aircraft deep cleaning. All of their aircraft are cleaned and sanitised after each flight and during every night stop, they go through a thorough 2-hour deep cleaning process, in compliance with instructions from health authorities.
- Personal Protective Equipment (PPE). All AirAsia pilots, cabin crew, guest services and ground handlers will be wearing PPE on ground and throughout the flight including face masks and gloves. Cabin crew are well-trained to assist with any medical situation inflight.
- Inflight meals are produced and packaged according to strict safety and hygiene requirements. Make sure you pre-book your meals to avoid disappointment, as meals available for purchase onboard are limited to ensure the highest safety and hygiene standards are maintained at all times. AirAsia observes a strict “No outside food” policy on all its flights.
AirAsia has been recognised as one of the first airlines worldwide by aviation experts at Airlineratings.com to achieve the highest 7-Star rating for its stringent Covid-19 safety measures.
