Asia's Leading Airline for Customer Experience 2024 and Asia’s Leading Airline Rewards Programme 2024
Vietjet has once again achieved dual victories at the 2024 World Travel Awards, securing two prestigious titles: "Asia's Leading Airline for Customer Experience" and "Asia's Leading Airline Rewards Programme". This year’s gala ceremony, held in the enchanting capital of the Philippines, Manila, saw the attendance of global leaders and experts from the aviation, travel, and tourism industries.
For over three decades, the World Travel Awards (WTA) has globally acknowledged, rewarded, and celebrated excellence across all sectors of the travel, tourism, and hospitality industries. The annual awards are determined by votes from qualified executives within these fields, as well as consumer travel buyers around the world, recognising businesses with the most outstanding product offerings.
Graham Cooke, Founder of World Travel Awards, said: “We commend Vietjet for its relentless efforts and are delighted to honour the airline once again this year. With its expansive flight network across the Asia-Pacific region, Vietjet has introduced unique innovative offerings, such as the SkyCare insurance, the Vietjet SkyJoy loyalty programme, and highly competitive fare promotions. These initiatives have enabled the airline to consistently meet, and even surpass, passenger expectations.”
Do Xuan Quang, Vietjet Vice President, said: “As Vietjet celebrates the milestone of serving 200 million passengers, we are thrilled to once again receive recognition from the World Travel Awards. Above all, our deepest gratitude goes to our passengers for choosing to fly with us. Looking ahead, Vietjet will continue expanding our global flight network, introducing exciting promotions, and enhancing our services. We are committed to making every journey with Vietjet both inspiring and enjoyable as we fly our passengers to captivating destinations around the world.”
Vietjet leads the way in delivering innovative and valuable experiences to passengers, offering enjoyable flights with incentives like the complimentary SkyCare insurance scheme, which provides comprehensive coverage for secure travel. Adding to these benefits is the Vietjet SkyJoy loyalty programme, allowing both domestic and international members to earn SkyPoints through various activities, from flying with Vietjet to everyday purchases. These points can be redeemed for flight tickets or a wide range of products and services from over 250 reputable brands.
The airline has recently introduced new services, including flight information notifications via Zalo and WhatsApp, providing timely and convenient updates for passengers. Vietjet also employs AI and chatbot technology to enhance the customer experience throughout the journey, from booking and check-in to arrival. Having just celebrated its 200 millionth passenger milestone, Vietjet launched a series of promotional campaigns to thank customers across its extensive flight network, connecting numerous exciting destinations in Vietnam and internationally, including Malaysia, Australia, India, China, Japan, South Korea, Indonesia, Thailand, and beyond. The daily service linking Kuala Lumpur with Ho Chi Minh City offers Malaysian travellers convenient transit options, facilitating exploration of Vietnam's top destinations and other popular international tourist spots.
Vietjet has also received multiple prestigious international awards from Skytrax, World Business Outlook, and AirlineRatings. Later this year, the airline is set to add 10 new aircraft, further investing in a modern fleet and expanding its flight network to enhance travel experiences for passengers while pursuing sustainable development strategies in aviation to reduce emissions.
