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CFM Draws Upon The Spirit of Keluarga Malaysia in Calling for Improved Telco Services

The Communications and Multimedia Forum of Malaysia (CFM) lauds the reminder by the Minister of Communications and Multimedia, Tan Sri Annuar Musa, that telcos should be more proactive in providing service in all areas and not pick or divide areas with poor coverage areas between them. CFM says that it together with members representing consumer associations around the nation, will play their role in the ongoing effort to improve telco services in the country by providing feedback and information so that the best solutions can be found. CFM Chairman, Muhammad Radzillah said that it is the nature of consumers and consumer associations that they will always demand more. As consumers become more and more dependent on communications technology to conduct their daily affairs, be it social or professional, the need for better service will always be there. More service providers in their area will mean consumers can select a package that best suits their need and at affordable prices. Complai...
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Siti Aminah Jalal

Developing Trend on Bill Shock Due to Direct Carrier Billing

CFM is seeing an increasing number of complaints under Billing and Charging category, specifically in the subcategory of Direct Carrier Billing (DCB). Consumers need to smart in subscribing as it can lead to unexpected charges causing them to pay more than intended. DCB also known as Direct Operator Billing (DOB), refers to the payment method used to pay for purchases made over a phone number. When a consumer chooses to pay for their purchase through their mobile service’s bill, the merchant will charge the respective Service Provider for the purchase, which is then reflected in the bill. Once this option is activated, the charge will continue to be billed unless and until the service is terminated. “Consumers are getting bill shock. This could be a result of applications subscriptions in their devices, and they choose to pay via DCB. We tend to forget that we subscribe to any subscriptions in applications, so we need to be mindful, lest we are confronted by a huge bill. Worse still, i...
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