Since the outbreak of the Covid -19 in Malaysia, the tourism industry has been one of the worst affected. The severity of the pandemic has seen the entire nation going through various phases of lockdown, restricted movement and closed borders; effectively impending any further sustainability efforts for the survival of the tourism related industry. Area General Manager of Dorsett Grand Subang Christina Toh and her team To date, 120 hotels in Malaysia have either temporarily or permanently closed down and the hospitality industry has lost over RM 6.5 billion in revenue last year and likely another RM 9 billion or more this year. This translated to thousands of people in the hospitality industry struggling to survive and feed their families as many have lost their jobs or on minimal pay; not to mention having to cope with both mental and health stresses. Acknowledging the hardship of the fellow hoteliers and the uncertainty of the hotel industry due to the prolonged crisis, Malaysian Ho
