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Backbone of Community Enablers: Almost 90% of Couriers Driving Change Beyond Deliveries A new study(1) by Shopee Express has found that 1,317 Malaysian couriers are committed to building robust relationships with local communities. 87% of couriers surveyed provide trustworthy nationwide delivery services, engage with people from diverse cultures, and develop a deeper understanding of the areas they operate in. The remaining believe that their work enables local businesses to expand their market reach, which contributes to their growth and creates new job opportunities. The success of businesses and communities relies heavily on these couriers who are truly unsung heroes. Especially for local businesses, they are always adapting to meet the changing demands of their customers, while many households, especially those of the elderly and disadvantaged, have greatly benefited from the services of couriers. This is made possible by the fact that 80% of couriers deliver at least 80 parcels on

Couriers navigate through difficult circumstances to provide relief to local communities Shopee Express has overcome unpredictable weather conditions, especially in flood-prone areas, to ensure that essential deliveries are made on time. Despite the challenges posed by the weather in several locations such as Kuantan, Muadzam, and Rompin in Pahang as well as Johor Jaya, Kota Tinggi, Mersing, Muar, Segamat, and Yong Peng in Johor, Shopee Express remains committed to providing fast and reliable delivery services to communities in Malaysia. The unpredictable weather in Malaysia posed significant challenges to businesses operating in the country, particularly those in the logistics and delivery sectors. In such cases, Shopee Express adapted quickly to ensure that unfavourable weather conditions do not impact couriers and deliveries in such scenarios. These measures enable them to deliver orders on schedule while maintaining a high level of safety, care, and precision. While rescheduling ma