The checkout line has been associated with frustration, impatience, and sighing for as long as retail has existed. In fact, long queues are the leading pain point of shopping in-store, with 60% of shoppers expressing frustration when confronted by the serpentine line. In addition, a whopping 57% of individuals find prolonged hold times to be an unacceptable aspect of their shopping experience. Recently, businesses have looked to technological solutions to not only address customer woes, but revolutionise them to their advantage. In line with this, the queue management system market has grown massively, now estimated to be worth USD$738 million by 2030 , as companies realise that waiting lines can actually become pivotal arenas for customer engagement and retention. Here, we’ll explore how businesses can leverage on queue management systems to take their checkout lines from a bore to a boon. Shifting The Customer Service Narrative Primarily, queue management systems make life easier ...
